Shipping policy
All Stéya products are handcrafted and made to order.
Please note that production begins only after your order has been placed.
Processing time
- Processing time: Orders are typically processed within 5-10 business days, depending on the level of customization and current order volume
- As each item is made individually processing times may vary slightly. We appreciate your understanding and patience.
Shipping Destinations
We are currently shipping to_
- Germany
- European Union countries
If you are located outside the EU and are interested in placing an order, please contact us before purchasing.
Shipping Methods & Delivery Time
Orders are shipped via DHL or a comparable shipping provider.
Estimated delivery times (after dispatch):
- Germany: 1-3 business days
- EU countries: 3-7 business days
Delivery times may vary depending on destination and external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
- destination country
- package size and weight
All applicable shipping fees will be clearly displayed before completing your purchase.
Customs & Duties (EU)
For shipments within the European Union, no customs duties or import taxes apply.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at: hello@steya.store
We will assist you as quickly as possible.
Important Notes
Handmade products may show slight variations in colour, texture or finish, which are a natural part of the crafting process and not considered defects.
Shipping delays caused by postal services or customs are beyond our control.
Contact
If you have any questions regarding shipping, feel free to contact us at:
hello@steya.store
By placing an order, you agree to the terms outlined in this Shipping policy.